{"id":439924,"url":"\/returns-and-exchanges\/","layout":"standard","version":"2025-01-13T09:58:11.000000Z","blocks":[{"id":4075078,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":95841644,"value":""},"borderRadius":{"id":95841645,"value":"#{text.border.radius}"},"textColor":{"id":95841646,"value":"#{text.color}"},"backgroundColour":{"id":95841647,"value":"#0000"},"truncateHeight":{"id":95841648,"value":null},"template":{"id":95841649,"value":"text"},"padding":{"id":95841650,"value":"1"},"fullWidth":{"id":95841651,"value":"0"},"fullBackgroundColor":{"id":95841652,"value":"#{text.fullBackground.color}"},"published":{"id":95841653,"value":"1"},"conditions":{"id":95841654,"value":"[]"}}},{"id":4075079,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"html":{"id":95841655,"value":"

Returns and Exchanges<\/strong><\/h2>"},"borderRadius":{"id":95841656,"value":"#{text.border.radius}"},"textColor":{"id":95841657,"value":"#{text.color}"},"backgroundColour":{"id":95841658,"value":"#0000"},"truncateHeight":{"id":95841659,"value":null},"padding":{"id":95841661,"value":"1"},"fullWidth":{"id":95841662,"value":"0"},"fullBackgroundColor":{"id":95841663,"value":"#{text.fullBackground.color}"},"published":{"id":95841664,"value":"1"},"conditions":{"id":95841665,"value":"[]"},"template":{"id":95842031,"value":"text"}}},{"id":4075080,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"html":{"id":95841666,"value":"

Effective Date: <\/strong>01\/01\/2025
Last Updated: <\/strong>01\/01\/2025<\/p>

At Official Music Merchandise<\/strong>, customer satisfaction is our top priority. If you\u2019re not completely happy with your purchase, we\u2019re here to help with easy returns and exchanges. Please review our policy below to ensure your return or exchange meets the requirements.<\/p>

1. Return Eligibility <\/strong>
We accept returns and exchanges for items that meet the following conditions:
Eligible Items: <\/strong>
\u2022 Unworn, unused, and unwashed items
\u2022 Items in their original packaging with all tags attached
\u2022 Items returned within 14 days of the delivery date
Ineligible Items: <\/strong>
\u2022 Final sale items (marked as \"Final Sale\" on the product page)
\u2022 Gift cards
\u2022 Underwear, swimwear, and other intimate items (for hygiene reasons)
\u2022 Customised or personalised items
\u2022 Items without original tags or packaging
\u2022 Items that show signs of wear, damage, or alteration If an ineligible item is returned to us, we will not process a refund or exchange and the item will be returned to you at your expense.<\/p>

2. Return Timeframe <\/strong>
All returns must be initiated within 14 days <\/strong>from the date of delivery. Items returned after this period will not be accepted.<\/p>

3. How to Initiate a Return <\/strong>
To initiate a return, follow these steps:

Step 1: <\/strong>Visit our Returns Portal at officialmusicmerchandise.com\/returns<\/a> or contact us at info@officialmusicmerchandise.com<\/a> to request a return authorisation.
Step 2: <\/strong>Provide your order number and details of the item(s) you wish to return.
Step 3: <\/strong>Once your return is approved, you will receive a return shipping label via email.
Step 4: <\/strong>Package the item(s) securely and include your original packing slip.
Step 5: <\/strong>Drop off your package at the nearest shipping carrier location.<\/p>

Note: <\/strong>If you choose to use your own shipping method, we recommend using a trackable service to ensure your package is delivered to us safely.<\/p>

4. Exchanges <\/strong>
We offer exchanges for the following:
\u2022 Size or colour exchanges: <\/strong>If you need a different size or colour of the same item, we\u2019ll be happy to process an exchange.
\u2022 Defective or damaged items: <\/strong>If your item arrives damaged or defective, please contact us within 14 days of receiving your order for a replacement.

Exchange Process: <\/strong>
\u2022 Contact us at info@officialmusicmerchandise.com<\/strong><\/a> <\/strong>or use our Returns Portal to request an exchange.
\u2022 We will ship your new item once we\u2019ve received and inspected the returned item.<\/p>

5. Refunds <\/strong>
Refunds will be issued to your original payment method within 3-5 business days after we receive and inspect your return.
Please Note: <\/strong>
\u2022 Original shipping fees are non-refundable. <\/strong>
\u2022 If your order was eligible for free shipping, the actual shipping cost may be deducted from your refund.
\u2022 If you paid with a gift card or store credit, your refund will be issued as store credit.<\/p>

6. Return Shipping Costs <\/strong>
\u2022 For domestic orders: <\/strong>We provide a prepaid return shipping label for a flat fee of 3.00 GBP, which will be deducted from your refund.
\u2022 For international orders: <\/strong>Customers are responsible for return shipping costs, and we recommend using a trackable shipping service to avoid lost packages. Important: <\/strong>We are not responsible for any items lost or damaged during return shipping.<\/em><\/p>

7. Damaged or Defective Items <\/strong>
If you receive a damaged, defective, or incorrect item, please contact us at info@officialmusicmerchandise.com<\/a> within 14 days of receiving your order. We will provide a replacement or issue a full refund, including shipping costs.<\/p>

8. Non-Returnable Items <\/strong>
Certain items cannot be returned or exchanged for hygiene or safety reasons, including:
\u2022 Intimate apparel (underwear, bras, swimwear)
\u2022 Gift cards
\u2022 Customised or personalised items
\u2022 Items marked as \"Sale\"<\/p>

9. Store Credit and Gift Returns <\/strong>
If you return an item purchased with a gift card or store credit, your refund will be issued as store credit. Gift returns are eligible for store credit only.<\/p>

10. Late or Missing Refunds <\/strong>
If you haven\u2019t received a refund after the processing period, please follow these steps:
1. <\/strong>Check your bank account or payment method statement.
2. <\/strong>Contact your credit card company, as it may take some time before the refund is officially posted.
3. <\/strong>If you\u2019ve done this and still have not received your refund, contact us at info@officialmusicmerchandise.com<\/a><\/p>

11. Contact Us <\/strong>
For any questions about our Returns and Exchanges Policy, please reach out to us:
Official Music Merchandise c\/o Bioworld Europe Ltd<\/strong>
Unit 8, Nuffield Rd, Hinckley LE10 3DT, England<\/strong>
info@officialmusicmerchandise.com<\/strong><\/a><\/p>

We\u2019re here to help make your shopping experience enjoyable and hassle-free!
Official Music Merchandise <\/strong>

All Rights Reserved.\u00a0<\/p>"},"borderRadius":{"id":95841667,"value":"#{text.border.radius}"},"textColor":{"id":95841668,"value":"#{text.color}"},"backgroundColour":{"id":95841669,"value":"#0000"},"truncateHeight":{"id":95841670,"value":null},"padding":{"id":95841672,"value":"6"},"fullWidth":{"id":95841673,"value":"0"},"fullBackgroundColor":{"id":95841674,"value":"#{text.fullBackground.color}"},"published":{"id":95841675,"value":"1"},"conditions":{"id":95841676,"value":"[]"},"template":{"id":96122175,"value":"text"}}}],"properties":{"title":{"id":95841641,"value":"Returns and Exchanges"},"isStorePage":{"id":95841642,"value":"1"},"ogImage":{"id":95841643,"value":"https:\/\/images.podos.io\/gi6pyblaicb3zxdcktbsnwtdrtxobwobsmecoe5bxhewvcsw.jpg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":358903,"edited":true,"keyPhraseCampaignId":null}